Pension credit: DWP claim delays slammed as Britons await £3,300 backstop | Personal finance | Finance

The pension credit is designed to help low-income retirees with a valuable financial supplement, but it has been significantly under-claimed. Therefore, the Department for Work and Pensions (DWP) has taken action with its Pension Credit Awareness Day, designed to draw attention to eligibility.

Claims for the pension credit have increased by 275% following the government’s efforts to increase the participation of low-income pensioners.

This has been widely hailed as moving good people towards the support they need.

However, the DWP acknowledged start-up issues with processing new requests.

A statement from the department said: ‘We currently aim to process complaints within approximately 35 days of receipt, although this timeframe may vary if we need to request additional information from a customer in support of his claim.

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He said: ‘There are claims made in June that may not be paid until the fall or even later – and once you get the pension credit you have to try to get the cost paid. of life.

“There are huge delays at a time when struggling households need financial support today, not months later.

“Why then encourage people to pretend that they don’t have the resources in place to deal with an increase in demand?”

“The government has 100% underestimated the likely response, and that shows how out of touch it is with the people who need its support.”

Mr Brennan said attitudes towards claimants had changed since the pandemic.

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He argued that people are less likely to be deterred from applying because of the perceived social stigma of receiving benefits.

This means that more people can claim the amount they are entitled to without worry.

However, having said that, the expert argued that the government should take further action.

He added: “At the end of the day, if you want to encourage thousands of complaints, you have to anticipate the response and make sure you have the resources to deal with it.”

Those who believe they may be eligible for pension credit have been encouraged to apply.

The DWP says the payment can be worth an average of £3,300 a year, showing just how beneficial it could be.

Britons can apply at any time after reaching statutory retirement age, but their application can only be backdated by three months.

This means that individuals can get up to three months of pension credit on their first payment if they were eligible during that time.

Brits will need to provide information such as:

  • national insurance number
  • Information on the income, savings and investments that one has
  • Bank details to process the payment.

A spokesperson for the Department for Work and Pensions (DWP) told Express.co.uk: “Following the successful launch of our campaign to increase the use of pension credit, we have received an unprecedented number of requests.

“Additional resources are being deployed to ensure that we process the increase as quickly as possible, while successful claims and arrears will be paid accordingly to ensure those who qualify do not miss out.”